COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally, processing times are within 1 business day* although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact on our business.  Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases, and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • We have updated our return policy so you can cancel any unshipped order at any time before shipping for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Boxing Day, Eid Holidays, Easter Holiday, Independence Day, and Christmas

 

SHIPPING FEES & DELIVERY TIMES

To ensure fast and efficient delivery, we have partnered with a third-party courier company. The prices quoted below are for their professional door-to-door shipping services.

DOMESTIC - NIGERIA ONLY

  • We offer a flat fee of ₦2,500 for all deliveries within Abuja city, ₦3,500 for deliveries outside Abuja but within the FCT, and ₦5,000 for nationwide delivery within Nigeria (3 business days after processing).
  • These fixed delivery fees cover only up to 2kg. An additional ₦2,000 will be charged for every additional 1kg weight. 

 

INTERNATIONAL - INCLUDING THE UNITED KINGDOM

  • We offer a flat fee of $42.85/ £37.50 for international deliveries. Delivery takes 2-7 business days after processing.
  • These fixed delivery fees cover only up to 2kg for all locations. An additional $17.14/ £15 will be charged for every 1kg additional weight, or as required by the carrier.

DELIVERY FAQ

WHEN WILL MY PACKAGE BE DELIVERED?

  • Processing time for orders is 1 business day (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions. 
  • Once shipped, delivery time within Abuja is the same day, within Nigeria is 3 days and 2-10 business days internationally. 
  • All orders are shipped via DHL. Please note, that we are not responsible for any deliveries that may be affected by, but are not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers from DHL to international mail carriers.


I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of Nigeria are subject to duties, taxes, handling, and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Esteem Royale Cosmetics. Customs regulations in Nigeria. require that we display the full product value in a commercial invoice attached to the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Last updated: 11th April 2023